{"facility_id":135,"serviceButtonCustomText":"Add service","facility_name":"Tropical Park | Canas Racket","facility_alias_for_users":"Players","facility_params":{"name":"Tropical Park | Canas Racket","id":135,"application_fee":0.0,"allow_prepaid":false,"tech_fee_type":"flat_rate","allow_lukapay":false,"stripe_user_id":null,"tech_fee_amount":0},"current_user":{"id":0,"name":"","firstName":"","lastName":"","email":null,"avatar":"","current_rating":{},"ratings":null},"amount_of_hours_prior_to_book":0.0,"amount_of_max_hours_prior_to_book":72.0,"amount_of_max_consecutive_hours":6.0,"amount_of_max_consecutive_hours_doubles":6.0,"min_players_quantity_to_book":1,"allow_court_selection":true,"allow_pay_online":true,"allow_reservation_without_payment":false,"allow_prepaid":false,"allow_accounts_receivable":false,"allow_gamematch":true,"allow_self_remove":false,"allow_waitlist":true,"allow_lukapay":false,"allow_stripe":false,"cancelation_policy":"

CANCELLATION - PRIVATE AND GROUP LESSONS

The cancellation of a lesson must be made AT LEAST 24 hours prior to the scheduled lesson time.
Cancellations MUST be communicated with the Operations Team (Proshop) and not with the coach.
The total amount of the lesson will be charged if canceled within 24 hours of the lesson. No-shows will be fully charged.
You MUST provide a credit card to complete your booking.

ARRIVING LATE - PRIVATE AND GROUP LESSONS

The lesson will start and end at the agreed time. It is up to the student to be on time for the lesson.
No make-up time will be guaranteed at the end of the lesson to compensate for the student's delay.

COURT RESERVATION POLICY

BASKETS are not allowed on any court type reservation (padel, tennis, pickleball, or racquetball). If so, operations will ask you to remove it from the court.
1-4 Balls per court (Preventing Tripping Hazards)
No Lessons/Coaching (Exchange of Money or Gratuities) by Individuals, Renters, or Organizations who are not part of Canas Racket.
Cancellations MUST be made 24 hours prior to your booking. Failure to comply will result in the booker being charged the FULL AMOUNT of the court.
Tennis bags/backpacks/purses must be stored off of the courts in designated seating areas.

What is the FULL AMOUNT? Operations will charge based on the number of players the booker reserved for.

The Booker is subject to be charged for every guest and/or player of the reservation if he/she does not pay prior to the reservation.

GAME MATCH RESERVATIONS

The Booker will be charged the FULL AMOUNT of the whole reservation if he/she does not find a party to play and does not cancel on time.
Other circumstances, such as NO SHOW or LATE CANCELLATION, are subject to a FULL AMOUNT charge.

COURT RESERVATION LATE ARRIVAL

There is a 10-minute grace period. After the grace period, the reservation will be forfeited regardless of payment.

RAIN POLICIES

Refund will be done if players can't play at least half time of the reservation
Once players get to half of the reservation time, no refund will be done.

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